FAQs
We’re sorry your item(s) have damage!
If your item(s) arrives damaged, please contact our support team within 30 days of receiving your order. Email us at [email protected] with your order number and details of the damage. We will review your request and utilize the timestamp information from the tracking link and delivery confirmation from the carrier to address your claim. If you do not report the damage within this 30 day period, we may not be able to honor your claim.
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via [email protected] for further assistance.
Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.
While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll resolve the situation as best we can!
Currently, we do not offer expedited shipping. All orders are processed and shipped as quickly as possible to ensure timely delivery. If you have specific shipping needs or concerns, please contact our support team at [email protected] for further assistance.
Yes, we offer free standard shipping on all orders. There are no additional charges for shipping, ensuring a hassle-free shopping experience. If you have any questions about your order or shipping, please contact us at [email protected].
Delivery times can vary based on your location. Generally, orders are processed and shipped within 1-3 business days. Once shipped, standard delivery typically takes 7-14 business days. If you have any questions or concerns about your order's delivery time, please contact us at [email protected].
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment via the tracking page on our website! If you have any issues or need further assistance, please contact us at [email protected].
At InstaTints, we strive to ensure every order reaches you in perfect condition. If your package gets lost or arrives damaged, please contact our support team immediately. For lost packages, provide your order number and tracking information so we can investigate and resolve the issue. For damaged items, email us within 48 hours of delivery at [email protected] with your order number and photos of the damage. We will work with you to find a satisfactory resolution.
Yes, we now offer worldwide shipping! No matter where you are located, we can ship our products to you. If you have any questions about delivery times, please contact us at [email protected].
Returns must be initiated within 30 days of receiving your order. Items must be unused and in the original packaging.
Return by mail
Reach out to our customer support team at [email protected] to initiate the return process with your order number and details about the item you wish to return. Print the shipping label and drop off your return at a shipping center location near you.
Refund process
Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method.
Non-Returnable items
Certain items may not be eligible for return due to hygiene, final sale, or other reasons. These items will be clearly marked on the product page.
We accept returns and exchanges for items purchased from our website within 30 days of purchase under the following conditions:
There are no visible signs of damage.
All original packaging is intact.
Items cannot be returned or exchanged after 30 days of purchase. If you wish to request a refund before receiving your item, it must be done before we create your order.
To complete your return, you may need to provide a receipt or proof of purchase (order confirmation email) with your order number. For all returns or exchanges, please contact us at [email protected] with your order number and reason for return or exchange. You will be responsible for paying the return shipping costs.
For further details, please review our full Return Policy on our website.
Once your returned item is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment. This process may take a few days.
Please note that it can take 2-3 business days for the refund to be posted by your financial institution. If you still have not received your refund after this period, please contact us at [email protected], and we will investigate the matter further.
Yes, we offer both refunds and exchanges. If you are not satisfied with your purchase, you can return or exchange items within 30 days of purchase
To initiate a return or exchange, please contact us at [email protected] with your order number and reason for the return or exchange. You will be responsible for the return shipping costs.
Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund. If approved, a credit will be applied to your original method of payment. For exchanges, we will send out the replacement item once the returned item is received and inspected.